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These terms set out the rules that govern your account on helo138 — covering how you access the platform, how your transactions are recorded, and what you are responsible for when you use our services. Access to helo138 depends on local law and is available only where local law permits.
These terms apply from the moment you open an account on helo138. By completing the account registration process and logging in, you confirm that you have read and understood the conditions described here, and that you agree to act within them. The terms cover every part of your account activity: your login credentials, deposits made via DANA, OVO, GoPay, ShopeePay, Bank Transfer, or QRIS, your transaction history, and your use of the lobby — whether you are on a mobile browser or a desktop session. They also apply to any communication you send to our support team. Where local law restricts access, these terms follow that law. We do not override local regulation, and eligibility for any service described here depends on the applicable rules in your region. If a part of these terms conflicts with a mandatory rule in your jurisdiction, that mandatory rule takes precedence. We may update these terms when our services change. The version in effect at any time is the one shown in your account dashboard after login. Continuing to use your account after a change is posted counts as your acceptance of the updated conditions. Questions about a specific term can be directed to our support team through the contact paths listed further down this page.
Not every service you access through your account falls under exactly the same conditions. This section clarifies where these terms apply fully, where they apply in part, and where a separate policy governs instead.
Your login, password, and session activity are fully covered by these terms. You are responsible for keeping your credentials secure. Any activity carried out under your account is treated as your own until you report otherwise to support.
Deposits and withdrawals processed via DANA, OVO, GoPay, ShopeePay, Bank Transfer, or QRIS are governed by these terms alongside the transaction conditions displayed at the point of payment. Your account dashboard shows the record of each transaction.
The games and lobby content available on helo138 — including titles from studios listed in the lobby — are covered by these terms for access purposes. Specific game rules are shown inside each game and form part of your session agreement when you enter that game.
Payment providers, wallet services, and any external link you follow from helo138 operate under their own terms. We are not responsible for how those third-party services handle your data or transactions once you leave our platform.
These terms are not only obligations — they also define what you can do to manage your own account. You have the right to review your transaction history at any time: open your account dashboard after login and the full record of deposits, withdrawals, and session activity is there. If a transaction entry looks incorrect, contact support with the date, amount, and payment method you used — DANA, OVO, GoPay, or another rail — and we will check the record against our system. You can also update your account details through the settings page. Fields that cannot be edited directly — such as the registered identity — require a support request with the relevant documentation. We process those requests in the order they arrive. If you want to close your account, that request goes through support as well. We retain your transaction history for the period required by applicable rules, and we will tell you what data we hold if you ask.
Your full transaction history is visible in the account dashboard after login. Each entry shows the payment method, amount, and status. There is no separate request needed — the record is already there.
Standard fields like contact email can be changed in account settings. For identity fields, submit a request to support with the details that need updating and we will follow the process shown on the support page.
If a deposit or withdrawal via DANA, GoPay, ShopeePay, Bank Transfer, or QRIS does not match your expectation, contact support with the transaction reference. We check it against our payment records and respond through the channel you used.
Send a closure request through live chat or email. We will confirm what happens to your remaining balance and how long your data is kept before completing the request.
If any part of these terms raises a question — about your account, a transaction, or how a specific condition applies to your situation — our support team is the right place to start. Use the channel that works best for you.
Available from the account dashboard after login. Start a chat session and include your account reference so we can pull up your record without asking for it twice.
Send your question to our support address with a short description of the term or transaction in question. Include the payment method — DANA, OVO, GoPay, ShopeePay, or Bank Transfer — if it is relevant to your question.
Many questions about your specific account — transaction status, records, settings — can be resolved directly in the dashboard without contacting support. Check there first before opening a ticket.
Your account data — including login credentials, payment method details, and transaction records — is stored and handled according to our data-handling practices and applicable local regulation. We do not share your data with third parties outside of what is needed to process your transactions via DANA, OVO, GoPay, ShopeePay, Bank Transfer, or QRIS, or what local law requires.
We retain your account and transaction records for the period required under the rules that apply to our service. If you want to know exactly what data we hold on your account, submit a request through support and we will provide a summary.
We use cookies to maintain your login session and to record basic usage patterns. The cookies active on your account are listed in the cookie notice accessible from the footer. You can manage browser cookie settings at any time, though some functions require session cookies to work.
You are responsible for keeping your login credentials private. We do not ask for your password via chat or email. If you suspect your account has been accessed without your permission, report it through live chat immediately so we can flag the account.
To request a correction to data we hold, or to ask about how a specific piece of data is used, contact our support team through live chat or email. We will confirm receipt and respond with the steps that apply to your request.
These are the questions we hear most often about how these terms work in practice.
The terms apply from the moment you complete account registration on helo138. Each time you log in and use the platform — whether to make a deposit via DANA, OVO, or GoPay, or to access the lobby — you are acting within these terms.
We update the terms when our services change. The current version is always shown in your account dashboard after login. If you continue using your account after a new version is posted, that counts as your acceptance. We recommend checking the dashboard periodically.
Access to helo138 depends on local law and is available only where local law permits. If local rules in your region restrict access, these terms follow that restriction. We do not override applicable local regulation.
Open your account dashboard and locate the transaction entry. If the record does not match what you expected, contact support through live chat or email with the transaction date, amount, and payment method — for example, ShopeePay, Bank Transfer, or QRIS. We check against our payment records and respond.
Under these terms, any activity carried out under your account is treated as your own. You are responsible for keeping your credentials private. If you believe someone accessed your account without permission, report it to support immediately through live chat.
Send a request through live chat or email. Include your account reference and describe what you want to know — transaction records, personal data held, or how a specific piece of data is used. We confirm receipt and respond with the relevant details and next steps.