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This page sets out how helo138 collects, uses, and protects the personal data linked to your account — including transaction records from ShopeePay, Bank Transfer, and QRIS. Access and data handling depend on local law and are available only where permitted in eligible regions.
When you open an account with helo138, we collect the information needed to run your account and process transactions through the payment rails you choose — ShopeePay, Bank Transfer, or QRIS. This includes your registration details, login activity, deposit and withdrawal records, and device identifiers used during mobile access. We use this data solely to operate your account, verify transactions, respond to support requests, and maintain the security of your wallet connection. We do not sell your personal data to third parties, and we do not share it beyond what is required to process a payment or respond to a lawful request from a relevant authority. Data retention follows the period required by applicable regulations in the regions where this service is available. When data is no longer needed for account operation or compliance, we remove it according to our internal retention schedule. Your account dashboard shows transaction history directly after login — that record reflects what we hold. This policy applies where local law permits access to this service. If you are accessing helo138 from a jurisdiction where online account services of this type are restricted, eligibility and data handling are subject to those local rules.
Payment records from ShopeePay deposits and withdrawals are logged against your account ID and retained for the period required under applicable financial regulations. You can view your transaction history directly in your account dashboard after login.
Bank Transfer entries, including reference numbers and amounts, are stored securely and linked to your account. These records are accessible in your account transaction log and are used only for verification and support purposes.
QRIS scan-and-pay transactions are recorded at the point of processing. The data captured covers transaction value, timestamp, and account reference — nothing beyond what the payment flow requires to complete and confirm the transfer.
When you access helo138 on a mobile device, we record device type and session identifiers to maintain account security. This data is not shared with advertisers and is used only to detect unusual access patterns on your account.
Not every data interaction on helo138 falls under the same terms. This section maps out clearly where this policy applies and where third-party rules take over — so you know exactly what we are responsible for and what sits outside our control.
Data you provide when opening or updating your account — name, contact details, login credentials — is covered in full by this policy. We control how it is stored, who can access it, and how long it is retained.
Transaction data processed through ShopeePay, Bank Transfer, and QRIS is covered by this policy on our side of the transfer. Once funds move through a payment provider's own network, that provider's privacy terms apply to their portion of the transaction.
Your browsing activity on helo138 — pages visited, session duration, device settings — is captured through cookies and similar tools. This policy explains what those cookies collect and how you can manage them through your browser settings.
Links to external sites, payment gateways operating under their own terms, and any provider outside the helo138 platform are not covered by this policy. We do not control those services and recommend you review their own privacy documentation before use.
You have specific, actionable rights over the data helo138 holds on your account. These are not abstract entitlements — each one has a clear path you can follow without needing a legal background. To review the data attached to your account, log in and open the account settings page. Your transaction history, registered contact details, and device sessions are shown there directly. If a record looks incorrect — a mismatched name, an outdated contact number, a transaction entry that does not match your records — you can raise a correction request through the support channel. For questions about what specific data we hold, how long we keep it, or who has accessed it, our support team handles privacy queries through the contact paths listed in the support section of this page. Requests are handled individually; we do not use automated refusals. Where local law grants additional data rights in your region, those rights apply on top of what is described here.
Log in to your account and open the transaction history or account details page. Everything we hold that affects your active account is visible there — no separate request needed for routine record access.
If your registered name, contact number, or linked payment detail is wrong, open a correction request through our support channel. We will verify your identity and update the record within the handling period shown on the support page.
Send your question to our support team via the contact method listed on this page. Include your account reference so we can locate your data without delay. We respond to privacy queries individually, not with automated template replies.
If you want to know what happens to your data after account closure, or if you want to request removal of specific records where local law permits it, contact support directly. We will explain what can be removed, what must be retained for compliance, and the timeline.
If this policy raises a question you cannot answer by checking your account dashboard, our support team handles data and privacy requests directly. Reach us through any of the channels below — include your account reference and a clear description of your request so we can handle it without unnecessary back-and-forth.
Open the chat widget on helo138 while logged in to your account. Privacy and data questions are handled by the same team as account support — reference your account ID when you start the conversation.
Send your privacy request to the support email address shown in your account settings page. Include your registered contact detail and a brief description of the data matter — correction, access query, or removal request.
The Help section inside your logged-in account dashboard covers the most common data questions: how to read your transaction log, how to update contact details, and how to flag a record that looks incorrect.
Data security on helo138 is built around the account-to-wallet flow that every transaction takes. We apply access controls at the account level, encrypt data in transit, and limit internal access to the records needed for each operation — support staff see what they need to handle your request, and nothing beyond that.
All data moving between your device and helo138 is encrypted. This applies to login sessions, payment submissions through ShopeePay, Bank Transfer, and QRIS, and any personal detail submitted through the account settings page. Encryption is applied at the connection level, not just at checkout.
We use session cookies to keep your login active and functional cookies to remember your account preferences. We do not use third-party advertising trackers. You can review and adjust cookie behaviour through your browser settings at any time — disabling non-essential cookies does not affect account login or transaction processing.
Account data is retained for the period required by the financial and regulatory rules that apply in eligible regions. When an account is closed and the retention period ends, data is removed from active systems according to our internal schedule. You can ask support what period applies to your account records.
When this privacy policy changes in a way that affects your rights or how we use your data, we post the update on this page and note the revision date at the top. Continuing to use your account after a notified change means you have had the opportunity to review the updated terms. Contact support if a change raises a specific question about your account.
These are the questions we hear most often about how helo138 handles account data. If yours is not here, contact support directly through your logged-in account.
We collect the registration details you submit — name, contact information, and login credentials — plus transaction records from the payment methods you use (ShopeePay, Bank Transfer, QRIS) and device identifiers from your login sessions. We collect what is needed to run your account, nothing more.
Yes. Log in and open your account settings and transaction history pages. That view reflects the active data tied to your account. For a full record beyond what is shown in the dashboard, submit a data access request through our support channel with your account reference.
Retention periods follow the financial and regulatory requirements that apply in eligible regions. We do not set a single global period — your account's applicable timeframe depends on where local law permits access to this service. Contact support to ask about the period that applies to your records specifically.
We do not sell your data. We share it only as far as necessary to process a payment through ShopeePay, Bank Transfer, or QRIS, or to respond to a lawful request from a relevant authority. Payment providers who handle part of a transaction operate under their own privacy terms for their portion of the flow.
Open a correction request through our support channel — live chat or the support email shown in your account settings. Include your account reference and describe what needs to change. We verify your identity before updating any registered detail, and we will confirm once the correction is applied.
After account closure, your data is retained for the period required by applicable rules in your region, then removed from active systems. During the retention window, the data is not used for active account operations. Contact support before closing if you want a clear timeline for your specific account.